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Return policy

If the product you receive is not as described or low quality, the seller promises that you may return it with in 7 business days after receiving the goods. Just make sure your product is unused and in the original packaging And that's it!. When the warehouse confirms they have received the correct product, you'll get your money back. Details of the return adress and contact should be agreed with the seller in advance. Or you can choose to exchange the product or keep the product get a partial refund amount. 

  • On-time Delivery If you do not receive your purchase within 10 business days, you can ask for a full refund before order completion (when you click ‘Confirm Order Received’ or exceed confirmation timeframe).
  • Domestic Returns Got it & not loving it? Mail it back domestically (to a warehouse in your country) within 15 days to get a refund, minus shipping costs. 

Protecting Your Purchase from Click to Delivery

Buyer Protection

  • Full or Partial Refund, if the item is not as described

    If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item. 

For any other questions pls feel free to email berrysvirginhair@gmail.com(Sharmy) for help. We are trying to make you 100% satisfied. 

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