Refund and Return Policy


 We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.

 Return Policy

   If the product you receive is not as described or low quality, the seller promises that you may return it and receive a full refund, and that the return shipping fee will be paid by the seller. Details of the shipping method and fee payment should be agreed with the seller in advance. Or, you can choose to keep the product and agree the refund amount directly with the seller.

Seller Service

  On-time Delivery/ If you do not receive your purchase within 15 days, you can ask for a full refund.

  Domestic Returns/Got it & not loving it? Mail it back domestically (to a office in your country) within 7 days to get a refund. When the office confirms they have received the correct product, you'll get your money back, minus shipping costs. Just make sure your product is unused and in the original packaging And that's it!

 Buyer Protection

 Full Refund

   if you don't receive your order,You will get a full refund if your order does not arrive within the delivery time promised by the seller.

Full or Partial Refund ( if the item is not as described)

  If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item. 

 About Exchange

  We accept hair exchange, only because of hair quality problems and wrong sent items , and also can ask for exchange if they don't like the hair style.

How We Would Refund You

  The buyers could get refund by Paypal & Cash, refund also can be used as payment for next order. Once we receive the returned package, we will process your refund or exchange in 3 business days. If the products are intact, we will fully refund you, and if the products are partially damaged, we will refund you proportionally, and if the products are completely unusable, we have the right to reject your request of refund.

Inner  Words

  We respect and protect our costumers' rights and interests, promise to offer the best virgin hair products with most reasonable price. But we also not perfect sometimes and may make mistakes which probably cause troubles to our dear customers. However, we are very willing to correct and improve ourselves.Anything we definitely would love to actively communicate with you and work out a win-win solution. We will be here serve you timely and willing .

Thank you very much for your understanding and cooperation.

I believe you choose Berrys Hair,we will repay your 100% Satisfaction.